1. Introduction

At [Your Store Name], we aim to ensure your satisfaction with every purchase. If you’re not completely happy, our Return & Exchange Policy makes it easy to resolve any issues.

2. Eligibility for Returns

Items are eligible for return under the following conditions:

• The return request is made within [X] days of receiving the item.
• The item is unused, unwashed, and in its original condition with all tags and packaging intact.
• Items that are damaged, defective, or incorrectly delivered.

Exceptions:

• Items marked as “Final Sale” are not eligible for return or exchange.
• Customized or personalized items cannot be returned unless defective.

3. Return Process

1. Initiate a Return: Contact us at [email/phone] or use the return portal on our website.
2. Prepare Your Package: Pack the items securely in their original packaging and include the invoice.
3. Ship the Item: Use the provided return shipping label or ship it to the address we provide.
4. Receive Your Refund: Once we receive and inspect the item, refunds will be processed within [X] business days.

4. Exchanges

We offer free exchanges for items that:

• Don’t fit as expected (wrong size or color).
• Arrived damaged or defective.

Exchange Process:

1. Initiate the exchange through our website or customer support.
2. Ship back the original item using the provided instructions.
3. The replacement will be shipped once the returned item is received and inspected.

5. Refund Details

• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable (except for defective or incorrect items).
• If you used a discount or promo code, the refund amount will reflect the discounted price.