1. Introduction

At AB Botique, your satisfaction is our priority. If you’re not entirely happy with your purchase, our Refund and Return Policy ensures a hassle-free experience.

2. Eligibility for Refunds and Returns

Items can be returned or refunded under the following conditions:

• The return request is made within 7 days of delivery.
• Items are in their original condition, unwashed, unworn, and with all tags attached.
• The item is damaged, defective, or not as described.

Exceptions:

• Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds or returns.
• Customized or personalized items cannot be returned unless defective.

3. How to Request a Refund or Return

1. Contact Us: Submit a return or refund request via email (abboutique786@gmail.com) or through our return portal on the website.
2. Provide Details: Include your order number, photos (if applicable), and reason for the request.
3. Approval: Once approved, you’ll receive a return shipping label or further instructions.

4. Return Process

• Prepare the Item: Ensure the item is securely packed in its original packaging.
• Shipping: Use the return label provided or send the item to our return address.
• Inspection: Once we receive the returned item, it will be inspected within 2 business days.

5. Refund Process

• Refund to Original Payment Method: Refunds will be processed within 2 business days after the return is inspected and approved.
• Store Credit: If preferred, refunds can be issued as store credit for future purchases.
• Shipping Fees: Original shipping charges are non-refundable, except for defective or incorrect items.